Learfield

Customer Support Specialist

Req No.
2017-1692
SIDEARM Sports
US-NY-Syracuse
Category
Administrative/Clerical
Type
Part-Time

Overview

SIDEARM Sports is seeking Part-Time Support Specialist to join our growing team and serve SIDEARM’s customer base of over 900 colleges, universities, and high schools by providing product and service instruction and resolving product and service problems. This position is located in our Syracuse, NY office.

Responsibilities

1) Provide clients with knowledgeable guidance through SIDEARM’s digital products. Products include SIDEARM’s proprietary content management system, live stats, infographics, etc.
2) Provide timely and educated responses to client problems via phone, email or the support ticket system.
3) Create and maintain positive and long-term relationships with SIDEARM’s client base.

Qualifications

1) Extremely comfortable and proven proficiency with basic computing
2) Ability to communicate well with others in accomplishing tasks
3) Ability to manage multiple tasks simultaneously
4) Overall positive outlook and upbeat demeanor with the ability to remain positive in high-stress situations
5) Driven and independent, but willing to recognize role as part of a team
6) Strong verbal and written communication skills
7) Self-assured and confident

You must be a Syracuse University student to apply.
Must be willing to work nights and weekends.

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