eCommerce Operations Specialist

Req No.


The eCommerce Operations Specialist is responsible for the strategy and management of our client’s eCommerce sites and operations including usage of online products and functionality. The eCommerce Operations Specialist is responsible for advising clients on areas of improvement for their eCommerce operations through analytics, analysis and industry best practices. The eCommerce Operations Specialist is also responsible, for serving as onsale project manager, including strategy and implementation of the onsale process from end to end. The eCommerce Operations Specialist will also work closely with the Product Management Team to communicate and identify outstanding product needs. The eCommerce Operations Specialist will have a dedicated list of clients they are responsible for managing. They will work closely with the Client Partner Team to ensure that transactional revenue goals are met and aligned with the company’s goals. eVenue transactional revenue accounts for 53% of Paciolan’s total revenue.


  • Identify eCommerce operational improvements and provide and manage project plan, which could include, but are not limited to the following:
    • Analysis of Google Analytics data
    • Industry best practices
    • Design mock-ups of recommended improvements
    • Written documentation
  • Identify client e.Venue product needs and advise the Product Management team on business requirements
    • Conduct cross departmental meetings to discuss enhancement requests
    • Stay abreast of industry trends and competitor functionality
    • Facilitate development and testing of interim HTML fixes related to future enhancement requests
  • Manage clients’ usage of online products and functionality ensuring that company’s transactional revenue goals are met, which could include, but are not limited to the following:
    • Manage HTML Projects
      • Develop project plan with HTML development
      • Communicate deliverables to the client
      • Verify project completion and/or additional requirements
    • Advise clients in the implementation of new online features and functionality
      • Provide use cases of new functionality based on clients business needs
  • Manage critical onsale process
    • Analyze client requirements and determine necessary support plan including internal staffing to support the onsale with Tech Operations, Customer Service, QA, Product Development and Senior Management.
    • Compile sales data from other markets to evaluate resource requirements
    • Provide status updates to management, promoters and clients





  • Intermediate to expert level knowledge of the Microsoft Office Suite, Internet Explorer and the Internet itself
  • The ability to multitask in a fast paced environment
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Candidate must possess good planning and tracking skills and have reasonably in-depth senior account/client management skills to be able to assist in troubleshooting and assessing solutions offered by the team



  • Required:
    • A business or computer undergraduate degree from an accredited college
    • At least 2 years ticketing on the Paciolan software solution
  • Preferred:
    • Certification in the area of Customer Focused Technical Support
    • Experience with eCommerce practices and trends


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