Professional Services Administrator

Req No.
Professional Services


Paciolan is a leader in ticketing, fundraising, marketing, and analytics solutions with over 37 years of experience serving more than 500 live entertainment organizations. Paciolan enables the sale of more than 120 million tickets per year by powering over 120 college athletic programs, more than 100 professional sports and arenas organizations, 75 performing arts venues, and several regional ticketing partners who serve hundreds of venues.


The Professional Services Administrator with Paciolan provides project support and coordination for both new clients, add-on projects, Scheduling and Statement of Works.   Serves as liaison between Professional Services, sales, client, and accounting to ensure that all targets and requirements are met and the highest level of customer service is provided. Insure that project documentation is complete, current and tracked through closure. Works closely with Sales, Client Partners and Accounting teams.


  • Develop, create, and shepherd Statements of Work (SOW), proposals for our clients as needed.
  • Assist Access Management team in scheduling and allocating project resources
  • Update Sales department on lapsed warranties and other sales opportunities identified by Purchasing to maintain warranty timeframes and identify sales opportunities for Access Management.
  • Track project deployment schedules as needed and keep PS management updated on progress.
  • Client Surveys and follow up on outstanding project deliverables as needed.
  • Keep outstanding project lists updated and assist in cross departmental prioritization of these projects when necessary
  • Insure project documents are complete, current, and soft copies are stored appropriately. Oversee Harvest time tracking tool ensuring resource hours are posted, timesheets are submitted, approved, and generate weekly reports to Accounting.   Resolve and/or escalate issues to department managers in a timely fashion
  • Collaborate on necessary support needs including internal staffing as appropriate
  • Provide status updates to department management and clients as needed
  • All other duties as required


  • Excellent time management skills
  • Expert at multitasking; shifting smoothly from one task to another
  • Skillful at facilitating efficient meetings; sticking with time frames for meetings
  • Exceptional at prioritizing a list of projects and focusing on higher value tasks with more immediate deadlines
  • Highly proficient at adapting plans to changing circumstances


Highly skilled and motivated in the following areas:

  • Identifying opportunities for improvement and makes constructive suggestions for change
  • Consistently acknowledging and appreciating each team member's contributions
  • Effectively utilizing each team member to his/her fullest potential
  • Motivating team to work together in the most efficient manner
  • Working closely with the Professional Services Management team to refine processes and communication throughout the Professional Services Division



Client Management

  • Proven track record in working in fast-paced environment, managing high pressure situations and maintain client confidentiality
  • Ability to manage day-to-day client interaction with:
    • Developing lasting relationships with client personnel that foster client ties
    • Continually seeking opportunities to increase customer satisfaction and deepen client relationships
    • Excellent professional and customer service skills


Education & Training & Skill 

  • Bachelor’s degree preferred or Work Experience
  • Proficient in the Microsoft Office suite with intermediate skill using Excel, Word, and Outlook
  • Experience with ticketing software and/or ticketing/entertainment industry is a plus


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