Ticket Service Representatives (TSRs) are responsible for assisting in the daily operations of the Spokane Arena Ticket Office. This includes processing ticket requests at walk-up windows and over the phone. TSRs provide offsite ticket sales support for our external clients where TicketsWest facilitates the night of show box office operations. TSRs hours vary based on the needs of the business.

Here’s what you do: (the essentials)

• Provide daily ticket sales to customers

• Balance to daily ticket sales

• Sell tickets using the computerized ticketing system

• Assist staff and management by providing additional support or resources

• Assist in overall box office operations

• Answer inbound calls to the box office

• Provide excellent customer service to clients and customers of TicketsWest

• Assist in resolving customer inquiries

• The listed items may not be the only duties performed in this position - there will be other duties as assigned.

Here are some of the skills, talents and knowledge that you need for this job:

• Excellent customer service skill
  
  
• Experience with Microsoft Office Products
  
  
• Money handling experience
  
  
• You are able to multi-task, follow-through and prioritize well to meet deadlines
  
  

• You can connect honestly and openly with your guests and your team.
  
  

• You can develop effective working relationship with fellow associates, managers, outside representatives and agencies.

   

• There are times when you may have to deal with an unhappy person; you do need to know how to deal professionally, courteously and tactfully with the public and coworkers