IT Engineer

Req No.
Location Name
Information Technology


Paciolan is seeking an experienced IT Engineer. This role will also be responsible for the overall network and telecom administration of the Irvine office including Windows Server Administration and end-user helpdesk support. This key support role will include taking ownership of help desk tickets received from employees and following through to resolution to ensure that the proper solution has been delivered. The ideal candidate will have a proven track record of providing first class customer service, possess a strong sense of urgency and thrive in a team oriented, collaborative environment.


  • Provide first-level contact and problem resolution for all users with hardware/software issues
  • Provide accurate and timely logging of problems and resolution for problems in the Spiceworks (Helpdesk Ticket) system
  • Document, maintain, upgrade or replace hardware and software systems
  • Support and maintain user account information including rights, security and systems groups
  • Administer the day-to-day operations of all Windows Servers; solve problems on Window/Mac/Android/Linux platforms
  • Administer credentials according to Corporate IT Standards (email environment consist of O365, Active Directory, Administer various Windows Servers, Linux Servers, Cisco R+S)
  • Ensure tape backup procedures are followed accordingly and proper backups are stored in a secure location on a regular basis
  • Administer the day-to-day operations of telecommunications systems as well as telecom circuits (Cell Phones, Cisco Office Phones, VoIP PureCloud, and Zeacom Call Center); respond to telecom circuit outages, server outages and AC server outages, after-hours as needed
  • Respond to major computer problems after-hours as needed
  • Manage the disaster recovery of the servers and workstations with various Symantec backup solutions.
  • Manage physical security, such as cameras and maintain access badge server.
  • Record and track IT financial assets.
  • Monitor internal network environment.
  • Prepare and assemble computers, network, and A/V for trade shows and training sessions.


  • Associates or Bachelors Degree – preferably in Information Systems/Technology or Computer Science
  • 3+ years experience in Information Technology, MS Windows NT network administration, helpdesk, or other computer technical positions
  • Expertise with:
      • Windows 2008 / 2012 server
      • Windows 7 /10 workstations
      • OSX, Linux, Android
      • AWS is a plus but not required
  • Strong knowledge and experience with network operations, software and hardware support
    • Basic working knowledge of networking– specifically TCP/IP, sub netting, routing protocols, and ACLs
  • Expertise in standard software packages (MS Office, MS Exchange, Adobe, Chrome, etc.)
  • Strong knowledge of email standards (SMTP, POP3, IMAP)
    • Working knowledge of Telecommunications Systems – preferably Cisco systems and PureCloud Genesis
  • Microsoft certification a plus (MCSE)but not required
  • Must be available on an on-call rotational basis – 24hrs per day, 7 days per week
  • Some travel is required
  • Must be willing to carry a mobile phone at all times
    • Excellent customer service skills including initial contact through problem resolution
  • Strong problem solving skills; ability to visualize a problem and think abstractly to work through and solve it
  • Exceptional interpersonal and communication skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to effectively prioritize and execute tasks in a fast paced environment


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