The CCOS role is responsible for the strategy and management of Paciolan’s clients’ Phone Center operations including the usage of Phone Center products and functionality. The CCOS has a dedicated list of clients they are responsible for managing. The CCOS is responsible for advising clients on areas of improvement for their Contact Center operations through analytics, analysis and industry best practices. The CCOS is also responsible for serving as an onsale project manager which includes strategy and execution of the onsale process. The CCOS also works closely with the Client Partner Team to ensure that transactional revenue goals are met and aligned with the company’s goals.
What the position involves:
What is required of you:
Engage, foster and support the team atmosphere