Paciolan is a leader in ticketing, fundraising, marketing, and analytics solutions with over 37 years of experience serving more than 500 live entertainment organizations. Paciolan enables the sale of more than 120 million tickets per year by powering over 120 college athletic programs, more than 100 professional sports and arenas organizations, 75 performing arts venues, and several regional ticketing partners who serve hundreds of venues.
The CCOS role is responsible for the strategy and management of Paciolan’s clients’ Phone Center operations including the usage of Phone Center products and functionality. The CCOS has a dedicated list of clients they are responsible for managing. The CCOS is responsible for advising clients on areas of improvement for their Contact Center operations through analytics, analysis and industry best practices. The CCOS is also responsible for serving as an onsale project manager which includes strategy and execution of the onsale process. The CCOS also works closely with the Client Partner Team to ensure that transactional revenue goals are met and aligned with the company’s goals.