• Project Coordinator

    Req No.
    Location Name
    Client Services
  • Overview

    Project Coordinator (PC) provide project coordination and monitor complex implementation for both new and established clients across multiple genres.  Responsible for advising clients and taking the lead role in driving project plans on best practices, strategy and execution of assigned project.  Works closely with the project team to ensure that projects are completed on schedule and within budget.  Possesses ability to manage multiple projects concurrently.  Serves as liaison between the company and client in order to provide the highest level of customer service possible.   



    • Drive the process to create, and execute and manage project work plans and revises as appropriate to meet changing needs and requirements
    • Identify operational improvements by providing and managing project plans, including best practices and written documentation
    • Manages day-to-day operational aspects of a project and scope
    • Point person for the review of deliverables prepared by team before passing to client
    • Effectively apply and develop methodology and enforce project standards in conjunction with the Project Services Manager
    • Draft, prepare and present project notes for engagement reviews to project team
    • Own responsibility for ensuring the appropriate steps are taken to minimize exposure and risk to company on project
    • Ensure project documents are complete, current, and soft copies are stored appropriately
    • Lead and facilitate team and client meetings effectively
    • Conduct regular status meetings with project team
    • Keep project team well informed of changes within projects
    • Effectively communicate relevant project information to stakeholders
    • Resolve and/or escalate issues to senior management in a timely fashion
    • Identify product needs and advise the Project Services Manager on business requirements
    • Manage product go-live/site launch, determine necessary support needs including internal staffing
    • Provide status updates to Paciolan management and clients as needed



    Proven background and experience in the following areas:


    • Identify opportunities for improvement and makes constructive suggestions for change
    • Consistently acknowledge and appreciate each team member's contributions
    • Effectively utilize each team member to his/her fullest potential
    • Motivate team to work together in the most efficient manner
    • Keep track of lessons learned and shares those lessons with team members
    • Mitigate team conflict and communication problems
    • Demonstrate ability to communicate difficult/sensitive information tactfully
    • Work closely with the Professional Services Management team to refine process and communication throughout the Professional Services Division


    Client Management

    • Proven track record in working in fast-paced environment, managing high pressure situations and maintain client confidentiality
    • Manage day-to-day client interaction
    • Set and manage client expectations
    • Develop lasting relationships with client personnel that foster client ties
    • Communicate effectively with clients to identify needs and evaluate alternative business solutions
    • Continually seek opportunities to increase customer satisfaction and deepen client relationships
    • Build a knowledge base of each client's business, organization and objectives
    • Strong detailed-orientation/focus with the ability to multi-task and manage multiple projects 
    • Excellent professional and customer service skills


    Education & Training

    • Core project management training a plus
    • Related Bachelor’s degree preferred
    • Ticketing system experience preferred


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