• Lead Field Technician

    Req No.
    Location Name
    Customer Support
  • Overview

    Job Type: Full-Time

    Location: Los Angeles, CA

    Venues: Dodger Stadium, Staples Center, UCLA Health Training Facility

    ANC is a Learfield-Comcast company, and a leading digital technology solutions provider, offering end-to-end integration services within the Sports, Out-of-Home (OOH), and Commercial industries. ANC’s unique services model includes client-project consultation, technology design and specification, product sourcing and quality control, installation and operations and our proprietary software operating system, LiveSync. ANC also provides award-winning content creation and management services as well as long-term service maintenance agreements.

    To learn more about ANC’s iconic installations in Sports and Commercial please visit www.anc.com.


    What you’ll do…

    • Be responsible for programing and operating the Digital Signal for Dodger Stadium, Staples Center and other facilities in LA Area
    • Provide excellent customer service and maintain positive customer relationships by ensuring timely responses to all inquiries.
    • Perform preventative maintenance and health checks for all systems and components
    • Identify and correct any issues on ANC systems in a timely manner
    • Communicate effectively and regularly with the Operations Manager, Tech Support Specialist and the Client Services Account Executive assigned to the market
    • Repair any failing parts and rectify any software issues prior to gates opening to the public
    • Perform system review and maintenance of all onsite products before every event to ensure all signage systems will meet ANC’s obligations to teams and sponsors
    • Work in the venues on non-game or event days in order to ensure that ANC’s systems are fully operational
    • Maintain an accurate inventory of spare parts
    • Effectively manage part time technicians in the market
    • Potential to travel to other cities/venues to assist ANC Operations
    • Develop relationships with ANC’s clients within the outlined venues


    What we’re looking for…

    • Possess excellent Troubleshooting and Issue Diagnostic Skills
    • Must have a flexible schedule including nights, weekends and holidays 
    • Ability to provide excellent customer service, including a fast-paced, deadline-oriented environmental
    • Excellent Organizational Skills
    • Ability to work at high elevations and be comfortable with access to scoreboards where 30~40’ climbs are typical
    • Must possess strong computer skills with operating Windows
    • Experience in video engineering, audio system, video test equipment, and testing strategies a plus
    • Computer hardware skills and server knowledge; including internal hardware components
    • Ability to interact confidently, professionally and with an understanding of the technology directly with all departments, including senior management
    • The ability to think and work independently, meets deadlines, and have great attention to detail



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