Learfield IMG College

  • Fraud and Chargeback Analyst

    Req No.
    2019-2626
    Location Name
    Exton
    Location
    US-PA-Exton
    Category
    Accounting/Finance
    Type
    Full-Time
  • Overview

    Paciolan is a leader in ticketing, fundraising, marketing, and analytics solutions with over 37 years of experience serving more than 500 live entertainment organizations.  Paciolan enables the sale of more than 120 million tickets per year by powering over 120 college athletic programs, more than 100 professional sports and arenas organizations, 75 performing arts venues, and several regional ticketing partners who serve hundreds of venues.

    Responsibilities

    • Monitor ticket sales transactions for fraud, utilizing historical and current data to prioritize high risk events and venues
    • Research and respond to credit card inquiries and disputes
    • Compile and analyze internal and external data to identify at-risk transactions, accounts, and devices.
    • Maintain accurate work flow of all unresolved chargebacks
    • Track disputes by year, month etc. and provide detailed reports to management
    • Continuously improve the methods used to proactively identify suspicious accounts and transactions
    • Research and report relevant information on fraud losses to law enforcement, monitor ongoing investigations
    • Collaborate with internal departments to communicate the results of research and the impact of fraud prevention, assist as needed in development of corrective measures to reduce recurring chargebacks
    • Maintain and continuously improve knowledge of current risk factors and fraud trends via Merchant Risk Council participation, and information sharing with NBC Universal, StubHub, Ticketmaster, tickets.com, etc.
    • Other duties and responsibilities as assigned

    Qualifications

    • Customer Service experience with a demonstrated ability to develop effective working relationships with clients
    • Prior experience in accounting, chargebacks, fraud prevention or analysis preferred
    • Advanced written and verbal communication skills with the ability to lead and work collaboratively
    • Multiple entity/division experience a plus
    • Proficient in Windows environment with strong Excel, Word, Outlook and Internet skills
    • Strong analytical skills and ability to make effective decisions
    • Must be accurate and efficient with ability to meet deadlines, work with limited direction and manage multiple priorities
    • Strong troubleshooting, critical thinking, and problem solving skills
    • Prior experience in accounting, chargebacks, fraud prevention or analysis preferred

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