Learfield IMG College

  • eCommerce Operations Specialist

    Req No.
    Location Name
    Paciolan - Irvine
  • Overview

    Paciolan is a leader in ticketing, fundraising, marketing, and analytics solutions with over 37 years of experience serving more than 500 live entertainment organizations.  Paciolan enables the sale of more than 120 million tickets per year by powering over 120 college athletic programs, more than 100 professional sports and arenas organizations, 75 performing arts venues, and several regional ticketing partners who serve hundreds of venues.

    The eCommerce Operations Specialist with Paciolan is responsible for the management of our client’s eCommerce sites and operations including usage of online products and functionality. The eCommerce Operations Specialist will have a dedicated list of clients they are responsible for managing and will complete the operational tasks needed for each of those clients. They will work closely with the Client Partner Team to ensure that transactional revenue goals are met and aligned with the company’s goals. eVenue transactional revenue accounts for 53% of Paciolan’s total revenue. The eCommerce Operations Specialist will also be responsible for implementing new eVenue sites as part of the onboarding process for new clients. The eCommerce Operations Specialist will assist with the rollout, communication, and training of



    • Manage clients’ usage of online products and functionality ensuring that company’s transactional revenue goals are met, which could include, but are not limited to the following:
      • Manage HTML Projects
        • Develop project plan with HTML development
        • Communicate deliverables to the client
        • Verify project completion and/or additional requirements
    • Identify eCommerce operational improvements and provide and manage project plan, which could include, but are not limited to the following:
      • Analysis of Google Analytics data
      • Industry best practices
      • Design mock-ups of recommended improvements
      • Written documentation
    • Work with new clients to implement their eVenue sites and provide best practices from the start of the implementation process.
      • Collaborate with the Paciolan implementation team to onboard a new client.
      • Provide best practices and examples to new clients to ensure they’re using all applicable Paciolan products/features.
      • Work with the web development team to create brand new eVenue sites.
    • Assist in implementation of new eVenue features including client-facing documentation and rollout procedures.
      • Participate in cross departmental meetings to discuss rollout plan
      • Train internal staff and clients on setup and use of new features
      • Collaborate with other departments to create internal and external product documentation.
      • Qualifications:



    • Intermediate to expert level knowledge of the Microsoft Office Suite, Internet Explorer and the Internet itself
    • The ability to multitask in a fast paced environment
    • Excellent written and verbal communication skills
    • Ability to work as part of a team
    • Candidate must possess good planning and tracking skills and have reasonably in-depth senior account/client management skills to be able to assist in troubleshooting and assessing solutions offered by the team


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